Whitehaven Beach Half-Day Cruises

During COVID times cancellations happen, so communicating early re cancellations would help travellers. We incurred additional expense of staying due to 2 tour cancellations. Early comma would have helped.

The majority of the day was spent on the boat making several stops before spending 2 hours at Whitehaven. We were told departure was at 6:45am but when we checked in we were told it was 7:15 ( inconsistent information). We didn’t get to Whitehaven until just after 9 due to the three stops at daydream, Hamilton airport then ganiktoh marina. Whitsunday Island was incredible however it is disappointing that we only got a glimpse of Hill inlet prior to landing on the far southern end of Whitehaven Beach. This tour does not provide enough time to go for a hike to the lookout. A very basic morning tea buff a style was available prior to disembarking, however it was just tiny muffins a couple of pieces of fruit and some tubs of yoghurt and muesli. The trip back was similar to the trip over, we left Whitehaven at 11:45 am and didn’t get back to Port of Airlie until approximately 2 pm. What I was very disappointed in however was the skippers attitude towards the enforcement of COVID-19 government rules. As a position of authority his comments and remarks about enforcement of mask wearing came across as passive aggressive, negative and reluctant and unprofessional. Mask wearing within the vessel was mandatory and that his crew had been instructed to enforce it however this did not happen, there were dozens of people who simply chose not to put a mask on even after being told they had to. The crew simply walked around the vessel looking at people but not saying anything to them. Whitsunday Island it self is a spec tacular place to visit and I have used other two operators before including Ocean rafting, and in future Morceau based on the amount of time it took for us to actually arrive at Whitsunday Island probably won’t choose cruise Whitsundays again.

The water was crystal clear and the sand was amazing. Wanted to see it for myself instead of looking at photos. Loved it.

Crew was responsive and friendly! The most beautiful cruise ride surrounded by islands and hills! Encountered iguana and jelly fish! Try running on the sand, the silica sand makes a buzzing sound.

The staff were very patient and friendly. Highly recommend going to whitehaven beach. The kids and adults had a great trip there.

Was not specific about the time on the boat… barely got any time at the beach. When we rung your office the person also had no knowledge of your services.

Due to a third-party tour website promoting misinformation & misleading information, I was lead to believe that the product was different. Since I contacted both parties to express that I was not able to attend the tour due to the misleading information, Cruise Whitsundays refused to assist in any way or refund in any way, saying that all sales were final. I would agree with that based on accurate information, however, this was not the case. They are so hard up for money that they are prepared to dig up the graves of the dead to steal pearl necklaces. Stay away as best that you can & support local & family operated tours. They are far more understanding & personal. UPDATE: Cruise Whitsunday has refused to take responsibility & shifted blame to the third party. Yet again, proving that they are not focused on the customer & wipe their hands of responsibility. Absolutely disgusting business behaviour, considering that the third party has a contract with them & not the customer. I have engaged consumer affairs & the ombudsman to resolve the issue.

Had an amazing time at White Haven Beach (south end) was easy to book and the ride on the air conditioned catamaran with toilet and bar was great did take a little longer waiting at the two stops dropping off and picking up people but didn’t mind the scenery so was all good. I wish there were more shade shelters on the beach only four when we got there and they were already taken By the people from the early morning cruise that didn’t go back as we went on the afternoon one was nice they had sand buckets and paddles boards and fed the fish too and also a lovely afternoon tea on the way back to Airlie and coffee and tea staff were friendly kids loved it actually we all did highly recommend

White heaven beach is the most beautiful beach I have ever been to! So clean and clear. The cruise has dropped few different places and the cruise is comfortable and big.

We did the half day trip I didn’t feel like we got much information on the area and the people on the full day got better treatment , I felt more like a number and it was frustrating having to change boats on the return home with a 3 year old and wait in line. It seemed more appropriate for families and elderly, young people are better going on another cruise like they one we did the next day